Terms & Conditions
Last updated: September 13, 2025.
Introduction
Welcome to Kizunaway.com. By accessing and using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.
About Us
Kizunaway is based in Kurume, Japan, and offers:
• Authentic Japanese antiques and traditional crafts for sale;
• Sourcing services for specific antiques upon request;
• Cultural content and learning experiences.
Our website also includes an online store (the “Store”) for purchasing items directly.
Eligibility
You must be at least 18 years old to place an order or request services. By using our site, you confirm that you meet this requirement.
Intellectual Property
All content on this website, including text, images, and designs, is the property of Kizunaway unless otherwise noted. You may not reproduce or use our content without written permission.
Products and Services
• Antiques: Items are sold as described, often unique and with signs of age. We aim to provide accurate photos and descriptions, but minor variations may occur.
• Availability: All items are subject to availability. Orders are only confirmed once we verify stock and shipping feasibility.
• Sourcing Services: For items requested on commission, we provide sourcing assistance but cannot guarantee availability or specific pricing until confirmed.
Orders and Payments
Orders placed through the Store are treated as order requests, not confirmed purchases.
After receiving your request, we will:
Confirm item availability;
Verify shipping options and costs;
Send you a secure Stripe link or bank transfer instructions for payment.
Payment must be received in full before items are shipped.
Shipping & Delivery
• Shipping is listed as “Free” or “To Be Confirmed” at checkout. Actual costs will be confirmed after we review your order.
• We offer free or discounted shipping to many countries, but exceptions may apply.
• Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Returns & Cancellations
• As antiques are unique items, all sales are final once payment is made, except in cases of substantial misrepresentation.
• Cancellations are possible before payment is processed.
• If an order cannot be fulfilled, we will notify you promptly and no payment will be requested.
Liability
Kizunaway is not liable for delays or losses caused by third-party shipping providers or customs authorities. We are not responsible for misuse of purchased items or damages caused after delivery.
Privacy
We respect your privacy. Personal data collected (such as name, address, and payment details) is used only to process orders and improve our services. Please see our [Privacy Policy] for details.
Commercial Disclosure
In accordance with the Specified Commercial Transactions Act of Japan (特定商取引法), detailed information about our business operations, responsible operator, payment methods, delivery times, and returns policy is available on our [Commercial Disclosure] page.
Governing Law
These Terms and Conditions are governed by the laws of Japan. Any disputes will be subject to the jurisdiction of the courts of Fukuoka Prefecture, Japan.
Changes to Terms
We may update these Terms and Conditions from time to time. The latest version will always be available on our website.
Contact Us
For any questions, please use our contact form or write at:
Kizunaway
Kushiharamachi 18-12, 830-0013 Kurume-shi, Fukuoka, Japan
