Commercial Disclosure
(特定商取引法に基づく表記)

Last updated: September 13, 2025.

Store Name (屋号)
Kizunaway

Legal Name (販売業者名)
We will disclose without delay if requested.

Head of Operations (運営責任者)
西道子 (Nishi Michiko) — antique dealer license holder
Assisted by her husband, Patrick Mailleux.

Address (所在地)
Kushiharamachi 18-12, Kurume-shi, Fukuoka-ken, 830-0013, Japan

Phone Number (電話番号)
We will disclose without delay if requested.
Business Hours: 10:00–18:00 (excluding weekends and holidays)

Email Address (メールアドレス)
info@kizunaway.com

Sales Price (販売価格)
Prices are listed on each product page (including consumption tax, when applicable).

Additional Fees (商品代金以外の必要料金)
• Shipping fees: Free or “To Be Confirmed” depending on country.
• Customs duties, import taxes, and local fees are the responsibility of the customer.

Payment Methods (お支払い方法)
• Stripe secure payment link (sent after order confirmation)
• Bank transfer (domestic/international, details provided after order confirmation)

Payment Period (お支払い時期)
• Customers will receive a payment request (Stripe link or bank transfer instructions) only after we confirm item availability and shipping.
• Payment must be completed within 3 days of receiving our payment request.

Delivery Time (商品の引渡し時期)
• Orders are processed within 3–5 business days after payment confirmation.
• Delivery usually takes 7–14 business days depending on destination.

Exchanges & Returns Policy (返品・交換・キャンセルについて)
• Before payment: cancellations are possible.
• After payment: antiques are unique, so all sales are final except in cases of substantial misrepresentation or damage in transit.
• For defective or misrepresented items: please contact us within 7 days of delivery.
We will review and may arrange a refund or exchange at our cost.
• Customer-requested returns for non-defective items are not accepted.

Application Period (販売期間)
Available while stock lasts (antiques are unique items).

Available Quantity (販売数量)
Most items are one-of-a-kind. Once sold, they cannot be reordered.